Collingwood Primary School

Family feedback: *All staff go out of their way to make sure my child is safe and happy. Excellent care. *I feel the school goes above and beyond to support my child. Thank you. *This school is very caring to the children, and always has a lovely atmosphere. Thank you! *Both of my children are very happy at this school and I am very happy with their progress. The school has good/effective communication with parents. *My child’s older siblings went to this school when they were younger and also loved it. The teachers are fantastic. *Always been a lovely school. All of family members, including myself, went here. *Have always been happy with Collingwood staff and their teaching with all of my children. *Brilliant school – I even returned my child back here after leaving. *The teaching staff are very accommodating and cheerful. Our kids are happy and they always look forward to going to school. *

Complaints Policy

This guidance is based on the principle that, where at all possible, complaints will be dealt with informally between the school staff and the complainant.

Where concerns are raised the school intends for these to be dealt with:

Fairly
Openly
Promptly
Without Prejudice

Please download the Complaints procedure below or request a paper copy from school.

Collingwood Complaints Policy - April2020.doc

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